Terms and Conditions for Book Subscription Service
1. General Information
These terms and conditions govern your purchase and use of our book subscription service. By placing an order, you agree to these terms and conditions in full. Please read them carefully before subscribing.
2. Subscription Service
Our book subscription service provides curated books delivered to your chosen address for the duration of the subscription period. The length and specific details of your subscription will be as specified at the time of purchase and cannot be changed, except to extend the length of the subscription.
We will not provide specifically requested titles as part of a subscription, part of the joy of this service is the unknown. If you'd like a particular book, please just use our usual ordering service.
3. Refunds and Exchanges
If the purchaser wishes to cancel the subscription, they must do so within 14 days of purchase for a full refund. If the recipient has received their book within this window then the book must be sent back to us at the cost of the recipient or purchaser, and be in resaleable condition. Failure to send it back to us will result in the deduction of the price of the book from the subscription refund.
If the purchaser does not cancel the subscription within 14 days it will not be possible to cancel the subscription after this time.
In the event that a subscriber/recipient has already read the book they receive they must contact us within 3 working days and we will use our discretion to resolve this on a case by case basis.
We will do our best to provide a book that we believe suits the subscriber/recipient based on the questionnaire provided. We reserve the right to refuse an exchange on a book that the subscriber/recipient didn't enjoy.
4. Accuracy of Delivery Information
It is the responsibility of the purchaser to ensure that all delivery details, including recipient name, address, and contact information, are accurate at the time of purchase. Incorrect or incomplete details may result in non-delivery or delays, and we will not be held responsible for such issues.
5. Completion of Questionnaire
To help us curate your subscription, we provide a questionnaire to be completed at the time of purchase. Failure to return the completed questionnaire will result in us selecting books for your subscription at our discretion. If you change your mind about your preferences after completing the questionnaire, we may be unable to accommodate alterations.
6. Changes to Subscription Details
The purchaser is responsible for ensuring the subscription length and all other relevant details are correct at the time of purchase. Once the order is confirmed, changes to the subscription’s length, delivery address, or other details cannot be accommodated, except to extend the length of the subscription.
7. Subscription Renewal
Subscriptions will not automatically renew. Should you wish to continue beyond the end of a subscription, please purchase one online or in the shop. We will keep your questionnaire response on file and will continue with these preferences once we have established that you are happy for us to do so. You are within your rights at this point to fill in a new questionnaire and change your preferences.
8. Disclaimer
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website or other communication channels.
By subscribing to our book subscription service, you confirm that you have read, understood, and agree to be bound by these terms and conditions.